Last updated: April 3, 2026
Infinity Heating and Air Conditioning values customer privacy and is committed to protecting the personal information you choose to share with us. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, request HVAC services, call us, send us a message, or otherwise interact with our business. This policy applies to website visitors, customers requesting HVAC services, and anyone communicating with us by phone, forms, or messaging. By using our website or services, you accept this Privacy Policy.
Opening Statement and Scope
This Privacy Policy applies to information collected through our website, through service requests, and during direct communication with Infinity Heating and Air Conditioning. It covers information shared when you contact us online, call us, request an estimate, schedule service, inquire about financing, ask about maintenance plans, respond to offers, or otherwise engage with our team. It also applies to general website usage information collected automatically through normal browsing.
What Information Do You Provide to Us
We collect information you choose to provide to us. This may include your name, phone number, email address, service address, appointment details, and any information you share during phone calls, online forms, text messages, or service requests. We collect this information only when you voluntarily submit it so we can respond to your request, schedule work, or communicate with you about our services.
Information Collected Automatically
When you visit our website, we may automatically collect certain technical and usage information. This may include your IP address, device type, browser type, pages visited, and the amount of time spent on the site. We use this information to improve website performance, understand how visitors use our site, and provide a better user experience.
How Your Information Is Collected
We collect information through contact forms, service request forms, phone calls, SMS communication, and website analytics tools. Some information may also be collected when you interact with pages or forms related to our contact page, reviews, financing, Infinity Plus Plan, or special offers. In some cases, third-party tools that support scheduling, communications, analytics, or customer management may also process information on our behalf.
How We Use Your Information
We use your information for practical business purposes. This includes responding to inquiries, scheduling HVAC services, confirming appointments, providing updates about service visits, communicating about delays or schedule changes, and improving our website, services, and customer experience. We may also use information to follow up about service-related matters or to send marketing messages only when you have given permission or when otherwise allowed by law.
Communication and Messaging Practices
Infinity Heating and Air Conditioning may communicate with you by phone, email, and SMS text message. If you opt in to receive text messages, you may receive appointment reminders, service updates, and customer care communications. Message frequency may vary based on your service needs and how you interact with us. You can opt out of SMS messaging at any time by replying STOP. For assistance, reply HELP or contact us directly. Message and data rates may apply depending on your mobile plan.
When Information May Be Shared
We do not sell customer information. We may share information only when necessary with trusted service providers that help us operate our business, such as dispatch platforms, customer relationship management systems, payment processors, communication providers, and website service vendors. We may also disclose information when required by law, legal process, or to protect our rights, property, or safety. Any sharing is limited to what is necessary for business operations or legal compliance.
Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and help us understand website usage. These tools may remember preferences, measure traffic patterns, and support website functionality. You can control or disable cookies through your browser settings if you prefer.
Data Security Practices
We use reasonable safeguards to help protect the information we collect. These measures may include secure systems, limited access, and internal processes designed to reduce the risk of unauthorized access, misuse, or disclosure. While we take data protection seriously, no website, platform, or method of transmission is completely secure, and we cannot guarantee absolute security.
How Long Information Is Kept
We retain information only as long as reasonably necessary for service records, customer support, internal business operations, legal compliance, and other legitimate business purposes. How long information is kept may depend on the type of record involved and the reason it was collected.
Your Choices and Control Over Information
You may request updates or corrections to your personal information, opt out of marketing communications, or request deletion where applicable. To make a request, please contact Infinity Heating and Air Conditioning using the contact information below. We will review and respond to requests in a manner consistent with applicable law and business recordkeeping requirements.
Third-Party Tools and Links
Our website may include links to third-party platforms or use third-party tools such as analytics services, booking systems, communication platforms, or financing tools. Those third parties may have their own privacy policies and data practices. We encourage you to review their privacy terms when interacting with those services.
Children’s Information
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that such information has been submitted without appropriate consent, we will take reasonable steps to delete it.
Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the Last Updated date so users can review the current policy.
Contact Information
If you have questions about this Privacy Policy or want to make a privacy-related request, please contact:
Infinity Heating and Air Conditioning
Phone: 901-622-4822
Location: 10518 Highway 51 S, Atoka, TN 38004
Contact Page: Contact Infinity Heating and Air Conditioning